GPO Box 9848
CANBERRA CITY ACT 2601
Ph: (02) 62891555 or Ph: 1800020103
Ph: 1800500853 (Aged and Community Care Information Line)
Fax: (02) 62816946
Email: enquiries@health.gov.au
Web: www.health.gov.au
Locked Bag 961
NORTH SYDNEY NSW 2059
Ph: (02) 93919000
Fax: (02) 93919101
Email: nswhealth@doh.health.nsw.gov.au
Web: www.health.nsw.gov.au
50 Lonsdale St
MELBOURNE VIC 3000
Ph: 1300 650 172 (within Aust) or 03 9096 0000 (outside Aust)
Web: www.dhs.vic.gov.au
Web: www.betterhealth.vic.gov.au
GPO Box 48
BRISBANE QLD 4001
Ph: (07) 32340111
Web: www.health.qld.gov.au
PO Box 8172
Perth Business Centre
PERTH WA 6000
Ph: (08) 92224222
Fax: (08) 92224046
Email: PRContact@health.wa.gov.au
Web: www.health.wa.gov.au
9th Floor, CitiCentre Building
11 Hindmarsh Square
ADELAIDE SA 5000
Ph: 08 8226 6000
Fax: 08 8226 6899
Email: dhce@health.sa.gov.au
Web: www.health.sa.gov.au
GPO Box 125
HOBART TAS 7001
Ph: (03) 6233 3185
Fax: (03) 6233 4580
Web: www.dhhs.tas.gov.au
GPO Box 825
CANBERRA CITY ACT 2601
Ph: (02) 13 22 81
Ph: (02) 6207 7777 (Health-First - 24 hour service where you can speak with a registered nurse)
TTY: (02) 6207 7770
Fax: (02) 6207 5775
Email: HealthACT@act.gov.au
Web: www.health.act.gov.au
PO Box 40596
CASUARINA NT 0811
Ph: (08) 89992400
Fax: (08) 89992700
Web: www.health.nt.gov.au
Locked Mail Bag 18
STRAWBERRY HILLS NSW 2012
Ph: (02) 92197444 or 1800043159
TTY: (02) 92197555
Fax: (02) 92814585
Email: hccc@hccc.nsw.gov.au
Web: www.hccc.nsw.gov.au
NSW Ombudsman Community Services Complaints
We have the power to deal with complaints about most community service organisations in NSW,
and specifically: NSW Department of Community Services; NSW Department of Ageing, Disability and
Home Care; and Services funded by the Minister for Community Services, Minister for Ageing and
Minister for Disability Services. We give priority to complaints from those who are most vulnerable
and least able to protect their own interests, particularly those in the care of service providers,
such as: people with disabilities; children and young people.
Level 24, 580 George Street
SYDNEY NSW 2000
Phone: 02 9286 1000 or Toll free: 1800 451 524
Fax: 02 9283 2911
TTY: 02 9264 8050
Email: nswombo@nswombudsman.nsw.gov.au
Web: www.nswombudsman.nsw.gov.au/complaints/index.html
30th Floor, 570 Bourke Street
MELBOURNE VIC 3000
Ph: (03) 86015200 (Complaints Line) or Ph: 1800136066
Ph: (03) 86015222 (Administration)
TTY: 1300550275
Fax: (03) 86015219
Email: hsc@dhs.vic.gov.au
Web: www.health.vic.gov.au/hsc
GPO Box 3089
BRISBANE QLD 4000
Ph: (07) 32340272 or Ph: 1800077308
TTY: (07) 32252559
Fax: (07) 32340333
Web: www.hrc.qld.gov.au
PO Box B62
PERTH WA 6838
Ph: (08) 93230600
Fax: (08) 92213675
Email: officehealthreview@health.wa.gov.au
Web: www.healthreview.wa.gov.au
Health Consumers' Council (WA)
The Health Consumers' Council (WA) is an independent Community based non-profit organisation. The Council
advocates on behalf of consumers to the health sector, including but not limited to medical practitioners,
hospitals, health services, dentists, pharmaceutical industry and government. The key activities of the
Health Consumers' Council are: individual and system wide health advocacy (which may include assistance
with a complaint), recruiting, training and maintaining consumer representatives on local, state and
national health committees and policy and legislation review from consumer/patient perspective.
GPO Box C134
PERTH WA 6839
Ph: (08) 92213422 or Ph: 1800620780
Fax: (08) 92215435
Email: hconc@iinet.net.au
Web: www.hcc-wa.global.net.au
5th Floor, East Wing
50 Grenfell Street
ADELAIDE SA 5000
Ph: (08) 82268699 or Ph: 1800182150
Fax: (08) 82268602
Email: ombudsman@agd.sa.gov.au
Web: www.ombudsman.sa.gov.au
SA Health Consumer Support Office
The Health Consumer Support Office provides information and advisory services aimed at protecting and
providing assistance to consumers of health services and their relatives, including referral to appropriate
health agencies where applicable.
3rd Floor, City Centre
11 Hindmarsh Square
ADELAIDE SA 5000
Ph: (08) 82266550 or Ph: 1800188115
Fax: (08) 82266609
GPO Box 960
HOBART TAS 7001
Ph: 1300 766 725
Fax: (03) 62338966
Email: health.complaints@justice.tas.gov.au
Web: www.healthcomplaints.tas.gov.au
PO Box 977
CIVIC SQUARE ACT 2608
Ph: (02) 62052222
TTY: (02) 62051666
Fax: (02) 62071034
Email: health.complaints@act.gov.au
Web: www.healthcomplaints.act.gov.au
GPO Box 1344
DARWIN NT 0801
Ph: (08) 89991818 or 1800 806 380
Fax: (08) 89991828
Email: hcscc.omb@nt.gov.au
Web: www.nt.gov.au/omb_hcscc/hcscc/index.htm
Australian Childhood Immunisation Register
The Australian Childhood Immunisation Register (the Immunisation Register) is a national register
administered by Health Insurance Commission that records details of vaccinations given to children
under seven years of age who live in Australia. It was established in 1996 in response to a decline
in childhood immunisation levels and an increase in preventable childhood diseases.
PO Box 1001
TUGGERNANONG ACT 2901
Ph: 1800 653 809
Email: acir@hic.gov.au
Web: www.hic.gov.au/yourhealth/our_services/aacir.htm
Australian Organ Donor Register
The Australian Organ Donor Register is administered by Health Insurance Commission on behalf of the
Australian Government and provides a simple way for people to record their consent (or objection) to
becoming an organ and/or tissue donor. In January 2005, Australian Health Ministers agreed that the
Australian Organ Donor Register would become a Register of consent, enabling individuals to record
their legal decision to becoming an organ or tissue donor after death. The Register will be operational
as a consent register from July 2005.
PO Box 1001
TUGGERNANONG ACT 2901
Ph 1800 777 203
Email: aodr@hic.gov.au
Web: www.hic.gov.au/yourhealth/our_services/aaodr.htm
BreastScreen Australia
BreastScreen Australia is the national mammographic screening program. It provides FREE
screening mammograms for women aged 50-69, with the aim of reducing deaths from breast cancer
in this target group.
Department of Health & Ageing
Population Health Division
GPO Box 9848,
CANBERRA ACT 2601
Ph: 13 20 50 (Appointments)
Ph: 02 6289 1555 (Admin)
Web: www.breastscreen.info.au
Medicare Australia
Medicare Australia is an Australian government agency and plays an integral role in the
Australian health sector. Its objective is to assist in improving health outcomes in Australia.
These health programs include:
PO Box 1001
TUGGERANONG DC ACT 2901
Ph: 02 6124 6333
Fax: 02 6124 6222
Email: info@medicareaustralia.gov.au
Web: www.medicareaustralia.gov.au
National Cervical Screening Program
The National Cervical Screening Program aims to: reduce the incidence and death from cervical cancer
through a more organised approach to cervical screening. The Program seeks to integrate all elements
of the cervical screening process. The Program includes: implementation and monitoring of adherence to
a nationally agreed screening policy; establishment of cervical cytology registries in each state and
territory; and development and enhancement of other quality management strategies across the screening pathway.
Department of Health & Ageing
Population Health Division
GPO Box 9848,
CANBERRA ACT 2601
Ph: 02 6289 1555 (Admin)
Email: cancerscreening@health.gov.au
Web: www.cervicalscreen.health.gov.au/ncsp/index.html
Pharmaceutical Benefits Scheme (PBS)
The Commonwealth Government's Pharmaceutical Benefits Scheme (PBS) aims to ensure that all Australian
residents have access to necessary and lifesaving medicines at an affordable price. Most medicines
available on prescription are subsidised under the PBS. The PBS web site allows consumers to search
on an online database for subsidies on a wide range of pharmaceutical products.
GPO Box 9848
CANBERRA ACT 2601
Ph: 1800020613
Email: pbs@hic.gov.au
Web: www.hic.gov.au/yourhealth/our_services/pbs.htm
Private Health Insurance Administration Council
The Private Health Insurance Administration Council is an independent Statutory Authority that regulates
the private health insurance industry.
31 Thesiger Court
DEAKIN ACT 2600
Ph: (02) 62157900
Fax: (02) 62157977
Email: phiac@phiac.gov.au
Web: www.phiac.gov.au
Private Health Insurance Ombudsman
The main role of the Private Health Insurance Ombudsman (PHIO) is to provide private health
insurance members with an independent service for health insurance problems and enquiries.
PHIO also advised on health insurance regulatory and industry practices and distributes
consumer publications.
Level 7, 362 Cent Street
SYDNEY NSW 2000
Ph: (02) 92615855 or Ph: 1800640695
Fax: (02) 92615937
Email: info@phio.org.au
Web: www.phio.org.au
Australian College of Midwives Inc (ACMI)
The ACMI is the professional organisation for midwives in Australia. It consists of a National office located
in Canberra and branches in the capital cities of each State or Territory. Our purpose is to provide a
unified political voice for the midwifery profession, support midwives to reach their full potential,
set professional practice and education standards and ensure that all childbearing women have access
to continuity of care by a known midwife.
GPO Box 666
CANBERRA ACT 2601
Ph: 02 6230 7333 or 1300 360 480
Fax: 02 6230 6033
Email: acmi@acmi.org.au
Web: www.acmi.org.au
Australian Commission for Safety and Quality in Health Care
The Commission has been funded by the Australian, State and Territory Governments to
develop a national strategic framework and associated work program that will guide its
efforts in improving safety and quality across the health care system in Australia.
GPO Box 5480
SYDNEY 2001
Ph: 02 9263 3633
Fax: 02 9263 3613
Email: mail@safetyandquality.org
Web: www.safetyandquality.org
Australian Council on Healthcare Standards (ACHS)
The Australian Council on Healthcare Standards (ACHS) is an independent, not-for-profit organisation,
dedicated to improving the quality of health care in Australia through continual review of performance,
assessment and accreditation.
5 Macarthur Street
ULTIMO NSW 2007
Ph: 02 92819955
Fax: 02 92119633
Email: achs@achs.org.au
Web: www.achs.org.au
Australian Divisions of General Practice Ltd.
Australian Divisions of General Practice Ltd. (ADGP) is the peak national body representing 120
Divisions of General Practice and 7 State Based Organisations across Australia, and was established
in 1998. The objects for which the Company is established are to promote the health and well-being
of Australians through Divisions of General Practice, including by: strengthening the effectiveness and
vitality of the General Practice sector; contributing to the development of national health policy;
promoting cooperation and communication with other national organisations in Australia; and providing
national leadership in health system development.
PO Box 4308
MANUKA ACT 2603
Ph: 02 6228 0800
Fax: 02 6228 0899
Email: adgpreception@adgp.com.au
Web: www.adgp.com.au
Australian Federation of Medical Women
The Australian Federation of Medical Women was formed in 1927 to promote and develop the formal
practice of medicine among women. It is a non-profit, non-government society with member bodies in each state.
GPO Box 2305
BRISBANE QLD 4000
Ph: 0414 771 434
Email: contact@afmw.org.au
Web: www.afmw.org.au
Australian Healthcare Association
The Australian Healthcare Association is the national industry body for publicly funded hospitals
and healthcare organisations, including aged and extended care, primary and community health. AHA
has been a major contributor to Australia's health policy for over 50 years.
GPO Box 578
CANBERRA ACT 2601
Ph: 02 6162 0780
Fax: 02 6162 0779
Email: admin@aushealthcare.com.au
Web: www.aha.asn.au
Australian Medical Association (AMA)
The Australian Medical Association (AMA) is an independent organisation which represents more than 27,000
doctors, whether salaried or in private practice, whether general practitioners, specialists, teachers
and researchers, or doctors in training. The AMA, as the peak health advocacy organisation, exists to
advance the professional interests of doctors and the health of the community.
PO Box 6090
KINGSTON ACT 2604
Ph: 02 6270 5400
Fax: 02 6270 5499
Email: ama@ama.com.au
Web: www.ama.com.au
Australian Nursing Federation (ANF)
The Australian Nursing Federation (ANF) was established in 1924. The ANF is the national union for
nurses and the largest professional nursing organisation in Australia. The ANF's core business is
the industrial and professional representation of nurses and nursing through the activities of a
national office and branches in every State and Territory.
Unit 3, 28 Eyre Street
KINGSTON ACT 2604
Ph: 02 6232 6533
Fax: 02 6232 6610
Email: anfcanberra@anf.org.au
Web: www.anf.org.au
Australian Practice Nurses Association
The Australian Practice Nurses Association is a professional association run by practice
nurses for practice nurses. It provides representation, support and networking for practice
nurses at national, state and local levels. Membership is open to all nurses working in general
practice. Associate membership is available for individuals in allied health and other professions.
1 Palmerston Crescent
SOUTH MELBOURNE VIC 3205
Ph: 03 9682 3820
Fax: 03 9682 1276
Email: service@apna.asn.au
Web: www.apna.asn.au
Australian Women's Health Network (AWHN)
The Australian Women's Health Network is an established network that links consumers to women's
health information and services, and is committed to promoting women's health through engagement
in advocacy for women's health policy and research, and support for the provision of appropriate
and accessible women's health services to achieve equity for women through health.
c/- Dr Helen Keleher, School of Health and Social Development
Deakin University
221 Burwood Highway
BURWOOD VIC 3125
Ph: (03) 9244 6688
Fax: (03) 9244 6261
Email: helen.keleher@deakin.edu.au
Web: www.awhn.org.au
Complementary Healthcare Council of Australia (CHC)
The CHC is a not-for-profit industry association that represents 85% of complementary healthcare
retail products. The Complementary Healthcare Council supports our membership to provide the community
with access to high quality complementary healthcare products. The Council provides industry with a
powerful voice in all government and regulatory forums and is broadly recognised, both locally and
internationally, as the voice for complementary healthcare product companies in Australia.
PO Box 104
DEAKIN WEST ACT 2600
Ph: 02 62604022
Fax: 02 62604122
Email: chc@chc.org.au
Web: www.chc.org.au
Consumers Health Forum
Consumers' Health Forum (CHF) is the leading national organisation providing a voice for all
health consumers. CHF's strategic direction is set by its voting members. Voting members are
consumer organisations, which represent a broad range of health consumers such as illness groups,
disability groups and specific population groups such as youth, older people and women. CHF nominates
and supports consumer representatives on government, industry and professional committees. CHF develops
and maintains strong networks with government, non-government organisations and industry for the
advancement of consumer health issues.
PO Box 3099
MANUKA ACT 2603
Ph: (02) 6273 5444
Fax: (02) 6273 5888
Email: info@chf.org.au
Web: www.chf.org.au
HealthInsite
HealthInsite is an Internet gateway designed to provide consumers with easy access to reliable,
high quality and relevant information about health and wellbeing so that they can make more
informed healthcare decisions. HealthInsite is funded and managed by the Australian Department
of Health and Ageing. HealthInsite links users to information on the websites of approved
information partners, each of which have been assessed by an Editorial Board to ensure the
quality, currency and relevance of information they provide.
GPO Box 9848
CANBERRA ACT 2601
Tel: 02 6289 7474
Fax: 02 6289 3671
Email: healthsite.feedback@health.gov.au
Web: www.healthinsite.gov.au
Health Issues Centre
Health Issues Centre is an independent not-for-profit organisation whose objective is to
improve the health outcomes for Australians, especially the disadvantaged. Its principal
activity is to promote the prevention and management of disease by developing and disseminating
information on more effective consumer-centred health care.
Level 5, Health Sciences 2
LATROBE UNIVERSITY, VIC 3086
Ph: (03) 9479 5827
Fax: (03) 9479 5977
Email: info@healthissuescentre.org.au
Web: www.healthissuescentre.org.au
National Aboriginal Community Controlled Health Organisation (NACCHO)
The National Aboriginal Community Controlled Health Organisation (NACCHO) is the national peak
Aboriginal health body representing Aboriginal Community Controlled Health Services throughout
Australia. NACCHO represents local Aboriginal community control at a national level to ensure
that Aboriginal people have greater access to effective health care across Australia. NACCHO
provides a coordinated holistic response from the community sector, advocating for culturally
respectful and needs based approaches to improving health and well being outcomes through ACCHSs.
PO Box 168
DEAKIN WEST ACT 2600
Ph: 02 6282 7513
Fax: 02 6282 7516
Web: www.naccho.org.au
National Health and Medical Research Council (NHMRC)
Since 1937 the Council has played a pivotal role in providing independent, strong advice on
all aspects of health and health care delivery in Australia. This is done by managing the
complementary functions of funding health and medical research, providing ethical guidance
on health and medical research issues, and providing health advice. The latter is done by
publishing guidelines, information papers and pamphlets on a range of health issues throughout
the health and general communities, drawing on the best of expert advice and ensuring that the
published advice is both current and relevant for the Australian community.
Office of NHMRC (MDP 100)
GPO Box 9848
CANBERRA ACT 2601
Ph: 02 6289 9184
Fax: 02 6289 9197
Email: exec.sec@nhmrc.gov.au
Web: www.nhmrc.gov.au
National Rural Health Alliance
The National Rural Health Alliance is the peak body working to improve the health of Australians
in rural and remote areas. It is comprised of 24 Member Bodies, representing both health consumers
and service providers in non-metropolitan areas.
PO Box 280
DEAKIN WEST ACT 2600
Ph: (02) 62854660
Fax: (02) 62854670
Email: nrha@ruralhealth.org.au
Web: www.ruralhealth.org.au
Pharmacy Guild of Australia
The Pharmacy Guild of Australia is a national employers' organisation which functions as a single
legal entity rather than a federation. The development of policy is the responsibility of the Guild's
supreme governing body, the National Council, on which all State and Territory Branches are represented.
Implementation of policy is overseen by the National Executive and effected through the National Secretariat.
PO BOX 7036
CANBERRA BC ACT 2610
Ph: 02 6270 1888
Fax: 02 6270 1800
Email: guild.nat@guild.org.au
Web: www.guild.org.au
Pharmaceutical Society of Australia (PSA)
The Pharmaceutical Society of Australia (PSA) is the national professional organisation for
pharmacists in Australia. The Society is the leading advocacy organisation for pharmacists,
influencing attitudes, opinions and policies through representation, networking, consultation
and a range of publications and health promoting programs and resources.
PO Box 21
CURTIN ACT 2605
Ph: 02 6283 4777
Fax: 02 6285 2869
Email: psa.nat@psa.org.au
Web: www.psa.org.au
Public Health Association of Australia Inc (PHAA)
The Public Health Association of Australia Inc (PHAA) provides a forum for the exchange of
ideas, knowledge and information on public health. The Association is also involved in advocacy
for public health policy, development, research and training. As PHAA has a national and multidisciplinary
perspective on public health issues it is able to make a major contribution to the public health debate
in Australia through representation on government boards, committees and other decision-making bodies.
PO Box 319
CURTIN ACT 2605
Ph: (02) 6285 2373
Fax: (02) 6282 5438
Email: phaa@phaa.net.au
Web: www.phaa.net.au
Royal Australian College of General Practitioners (RACGP)
The core responsibilities of the Royal Australian College of General Practitioners (RACGP) are General
Practice Standards and Education and Training in Australia. The RACGP is the national leader in setting
and maintaining the standards for quality practice, education and research in Australian General Practice.
1 Palmerston Cr
SOUTH MELBOURNE VIC 3205
Ph: 03 8699 0414
Fax: 03 8699 0400
Email: racgp@racgp.org.au
Web: www.racgp.org.au
If you would like to update the details of a listing, or if you would like to add a new listing, please email Women With Disabilities Australia (WWDA)
This site was developed by Carolyn Frohmader for Women With Disabilities Australia.