National
Tasmania
Australian Capital Territory (ACT)
Queensland
Northern Territory
South Australia
New South Wales
Western Australia
Victoria
Box 7788
CANBERRA MAIL CENTRE ACT 2610
Ph: 1300653227
TTY: 1800260402
Email: facs.internet@facs.gov.au
Web: www.facs.gov.au
Housing and Disability Group (FaCS)
This Group plays a key role in helping low income households, including Indigenous Australians and
their communities, to access affordable and appropriate housing and to support people to move out of
homelessness, through Commonwealth/State arrangements. The Group is also responsible for policies and
programs that support people with disabilities and family members and other persons caring for people
with disabilities and the frail aged.
Box 7788
CANBERRA MAIL CENTRE ACT 2610
Ph: 1300653227
Email: facs.internet@facs.gov.au
Web: www.facs.gov.au
Locked Bag 4001
ASHFIELD BC NSW 2131
Ph: (02) 875 38000
Ph: 131571 (Repairs Service, Public Housing Tenants)
Ph: (02) 97653333 (Business Link)
Fax: (02) 87538888
Email: feedback@housing.nsw.gov.au
Web: www.housing.nsw.gov.au
50 Lonsdale St
MELBOURNE VIC 3000
Ph: 1300 650 172
Web: www.dhs.vic.gov.au
Office of Housing
The Department of Human Services provides Victorians with assistance and information about
housing services, including emergency and transitional accommodation, long term rental housing,
private rental and home ownership assistance.
50 Lonsdale St
MELBOURNE VIC 3000
Ph: 1300 650 172
Email: Housing@dhs.vic.gov.au
Web: www.dhs.vic.gov.au/housing
GPO Box 690
BRISBANE QLD 4001
Ph: 1300880882
Fax: (07) 32276639
Email: dohnet@housing.qld.gov.au
Web: www.public-housing.qld.gov.au
99 Plain Street
EAST PERTH WA 6004
Ph: (08) 92224666
Ph: 1800093325
TTY: (08) 92213985
Web: www.housing.wa.gov.au
GPO Box 292
ADELAIDE SA 5001
Ph: (08) 82268800
Fax: (08) 81244099
Email: antonia.malavazos@dfc.sa.gov.au
Web: www.familiesandcommunities.sa.gov.au
South Australian Housing Trust
The South Australian Housing Trust provides a broad range of housing services to the people of
South Australia. These services include the provision of public housing, private rental assistance
as well as housing programs that cater for young people and customers with special needs. The Trust
is also responsible for maintaining private rental standards through its Housing Improvement Branch.
Riverside Centre
ADELAIDE SA 5000
Ph: 131299
Ph: (08) 82070133
Web: www.housingtrust.sa.gov.au
34 Davey Street
HOBART TAS 7001
Ph: (03) 62333185
Fax: (03) 62334580
Web: www.dhhs.tas.gov.au
Housing Tasmania
Housing Tasmania delivers a range of products and services around the State to meet the housing
needs of eligible Tasmanians on low incomes or who have special needs. These products include: Public
rental housing; Assistance to private renters; Home ownership assistance; Aboriginal housing; and Community
housing. Eligible applicants are placed on a waiting list. Applicants with the highest level of housing
need will be offered housing first. People seeking housing assistance need to apply and they will be assessed
according to their level of need. Housing Tasmania does not provide emergency housing.
GPO Box 125
HOBART TAS 7001
Ph: 1800808340
Web: www.dhhs.tas.gov.au/services/view.php?id=348
City Shopfront
197 London Circuit
CANBERRA CITY ACT 2601
Ph: (02) 62071500
Email: dhcs@act.gov.au
Web: www.dhcs.act.gov.au
Housing and Community Services ACT
Housing & Community Services ACT is a division of the Department of Disability, Housing and Community
Services. The area is responsible for the provision of public housing and community services in the
Territory. The organisation allocates, manages and maintains more than 11,000 public and community
housing properties. It also coordinates comprehensive support services and community participation
programs for its tenants. More broadly, Housing & Community Services ACT provides support for people who
are disadvantaged or experiencing a crisis. It does this through a variety of programs, including the
Supported Accommodation Assistance Program (SAAP) that assists people experiencing homelessness.
City Shopfront
197 London Circuit
CANBERRA CITY ACT 2601
Ph: (02) 62071500
Email: dhcs@act.gov.au
Web: www.housing.act.gov.au
GPO Box 4621
DARWIN NT 0801
Ph: (08) 89014700
Email: communications.dcdsca@nt.gov.au
Web: www.dcdsca.nt.gov.au
Territory Housing
Territory Housing is a Government Business Division in the Department of Community, Development,
Sport and Cultural Affairs. Territory Housing's key function is to deliver safe, secure and affordable
housing to Territorians, ensuring that all Territorians have the opportunity to establish a home. Territory
Housing is committed to working with the community to provide access to safe, secure and affordable housing.
The range of housing services includes: Public Rental Housing, Government Employee Housing, Home Ownership,
Bond Assistance, Community Housing.
GPO Box 4621
DARWIN NT 0801
Ph: (08) 89998344
Email: territoryhousing@nt.gov.au
Web: www.territoryhousing.nt.gov.au
PO Box 603
DICKSON ACT 2602
Ph: 02 6247 7744
Fax: 02 6247 1649
Email: info@afho.org.au
Web: www.afho.org.au
Australian Housing and Urban Research Institute (AHURi)
The Australian Housing and Urban Research Institute is a national research organisation, specialising in housing
and urban research and policy. AHURi's mission is to make a real difference to housing and related urban
outcomes throughout Australia by the creation and dissemination of knowledge in housing markets, housing
policy and programs, and the urban environment in cities, towns and regions.
Level 1
114 Flinders Street
MELBOURNE VIC 3000
Ph: (03) 96602300
Fax: (03) 96635488
Email: information@ahuri.edu.au
Web: www.ahuri.edu.au
Australian Network for Universal Housing Design (ANUHD)
The Australian Network for Universal Housing Design is a group of people and organisations
that support and call for universal design for housing. In particular, the Network supports and
calls for:
PO Box 666
Strawberry Hills NSW 2012
Ph: 02 9370 3100
Ph: 0409 898 498
Email: digbyh@pwd.org.au
Web: www.anuhd.org
Community Housing Federation of Australia (CHFA)
The Community Housing Federation of Australia is the national peak organisation representing the views
of community housing providers in Australia. CHFA's purpose is to ensure community housing develops as
a viable housing option providing quality housing services to tenants. CHFA does this through research,
public policy development, and advocacy of housing issues to governments and other key stakeholders.
Most importantly, CHFA maintains links with and between housing providers across Australia, providing
a voice for their interests at the national level.
PO Box 302
WODEN ACT 2606
Ph: (02) 62325043
Fax: (02) 62325048
Email: chfa@chfa.com.au
Web: www.chfa.com.au
National Community Housing Forum
The National Community Housing Forum is a not for profit community based organization. The Forum's
mission is to engage key national community housing stakeholders -government and non government- in
developing a long term strategic vision for community housing in Australia. The Forum is funded by
the Australian and each of the State and Territory Governments. The Forum provides a range of opportunities
for debate and dialogue between government and non government agencies around key issues impacting on
community housing. It plays an important role in the area of research and development, national strategic
planning, and promotes national debate through an annual seminar series, facilitating the dissemination
and exchange of information amongst its members, through the publication of a number of discussion and
research papers and a quarterly newsletter. The Forum plays an active role in promoting community
housing as a legitimate affordable housing option for low income people across Australia.
Room 626, Level 6
3 Smail Street
ULTIMO NSW 2007
Ph: (02) 92110422
Fax: (02) 92113735
Email: enquiries@nchf.org.au
Web: www.nchf.org.au
National Shelter
National Shelter is a peak organisation representing community-based housing services in Australia.
It is involved in advocacy, coordination and information through State and Territory associations.
Suite 2, 4th Floor
377-383 Sussex Street
SYDNEY NSW 2000
Ph: (02) 92675733
Fax: (02) 92675001
Email: info@shelternsw.org.au
Women's Services Network (WESNET)
Women's Services Network is a national women's peak advocacy body which works on behalf of women and children
who are or have experienced domestic and family violence. WESNET represents a range of organisations and
individuals including women's refuges, safe houses and information/ referral services. Through its Canberra
based National Office and Secretariat, and via its large national network of members and associate members,
WESNET plays an important role in identifying unmet needs, canvassing new and emerging issues, facilitating
policy and sector debate and lobbying government to provide improved responses to the problem of domestic
and family violence within our community, in partnership with non-government stakeholders.
PO Box 1579
CANBERRA CITY ACT 2601
Ph: (02) 62471616
Fax: (02) 6247 649
Email: wesnet@wesnet.org.au
Web: www.wesnet.org.au
Caroline House
Caroline House offers supported accommodation, medium to long-term, for women recovering from a mental illness.
Residents pay board and lodging. Caroline House is staffed 24 hrs a day. Residents are referred by Mental Health Services
and require a case manager.
Ph: (03) 6234 5011
Colony 47
Colony 47 is an independent non-profit community organisation operating throughout Southern Tasmania.
Colony 47 assists people with a wide range of personal issues including housing, employment, training
and family issues.
47 Davey Street
HOBART TAS 7000
Ph: (03) 62236159
Email: admin@colony47.com.au
Web: www.colony47.com.au
Jireh House
Jireh House is a crisis and medium term accommodation service offering 24 hour crisis accommodation and
ongoing support for women and children who have been made homeless due to situations of domestic violence.
The Client Services Worker is available week-days and assists in accessing: Centrelink benefits; Legal
advice; Medical attention; Housing options and Referral to other services.
Ph: 03 6229 3750
Email: admin@jirehhouse.org.au
Shelter Tasmania
Shelter Tasmania is an independent community organisation committed to the principle of accessible,
affordable, appropriate and secure housing for every person and the elimination of homelessness.
GPO Box 848
HOBART TAS 7001
Ph: (03) 62245488
Fax: (03) 86101907
Email: pc@sheltertas.org.au
Web: www.sheltertas.org.au
Tenants' Union of Tasmania
The Tenants Union of Tasmania provides information, advice and options to tenants by telephone and in person.
The Tenants Union also provides community education and training in tenancy.
GPO Box 2110
HOBART TAS 7000
Ph: (03) 62232641
Ph: 1300652641 (Toll Free)
Fax: (03) 62232510
Email: tenants@tassie.net.au
Web: www.tutas.org.au
PO Box 894
CIVIC SQUARE ACT 2608
Ph: (02) 62473727
Fax: (02) 62473473
Email: actshe@altrax.net.au
Web: www.actco.org.au/act
Coalition of Community Housing Organisations ACT (CCHOACT)
Coalition of Community Housing Organisations of the ACT is an independent, incorporated organisation established
to promote community housing in the ACT. CCHOACT also provides representation, support and resources to
providers and tenants. CCHOACT is committed to the provision of housing choice for low and moderate
income households, which maximises affordability, security of tenure, and opportunities for tenants
to participate in the housing management.
GPO Box 2343
CANBERRA ACT 2601
Ph: (02) 62325043
Fax: (02) 62325048
Email: cchoact@cchoact.org
Web: www.cchoact.org.au
Homelessness NSW/ACT
Homelessness NSW/ACT is a broad-based peak body representing and supporting homeless services.
Homelessness NSW/ACT is committed to improving responses to issues associated with homelessness through
advocacy, promotion of equity, and sharing of information.
619 Elizabeth Street
REDFERN NSW 2016
Ph: (02) 93197111
Fax: (02) 93194495
Email: admin@homelessnessnsw.org.au
Web: www.homelessnessnsw.org.au
Residential Tenancies Tribunnal (RTT)
The Residential Tenancies Tribunal is an independent body, which has exclusive jurisdiction to hear and
determine all matters arising from private and public tenancy agreements.
Ground Floor
ACT Magistrates Court
4 Knowles Place
CANBERRA ACT 2601
Ph: (02) 62174260
Ph: (02) 62174275
Fax: (02) 62174505
Email: magistrates.court@act.gov.au
Web: www.courts.act.gov.au/magistrates/tribunals/rtt/rtt.html
Tenants' Union ACT Inc
The Tenants Union ACT is a peak body for the network of tenants' advisory services in Canberra and the ACT.
It provides information, advice and options to tenants by telephone and in person.
PO Box 8
CIVIC SQUARE ACT 2608
Ph: (02) 62471026
Ph: (02) 62472011 (Advice)
Fax: (02) 62574801
Email: TUACT@bigpond.net.au
Web: www.tenantsact.org.au
Women's Information and Referral Centre (WiRC)
The Women's Information and Referral Centre aims to provide a high quality, free, confidential, relevant
and accurate information and referral service for women and their families in the ACT and Region. The Centre
has comprehensive up-to-date listings of government and non-government organisations and agencies that
provide information, practical assistance, and personal support to women and their families. WiRC considers
itself as a starting place for women seeking information on any issue such as: Accommodation; Counselling;
Courses - Personal development and others; Domestic violence and related issues; Employment and Education;
Education and Training; Family Law; Health; Loss and Grief; Parenting; Relationships; Separation; Sexual
Abuse; Support Groups; Recreation/Leisure; Workplace - Employment/Unemployment.
Level 6
Eclipse House
197 London Circuit
CANBERRA CITY ACT 2600
Ph: (02) 62051075
Email: wirc@act.gov.au
Web: www.wirc.act.gov.au
PO Box 750
WYNNUM QLD 4178
Ph: (07) 38930016
Fax: (07) 33962844
Web: www.baysidetenancy.org.au
Booval Community Service
Booval Community Service offers supported family accommodation, emergency relief and information,
referral and support services for homeless people in the Ipswich region.
GPO Box 60
BOOVAL QLD 4304
Ph: (07) 38161435
Email: bcsi@iprimus.com.au
Web: www.connectqld.org.au/asp/index.asp?pgid=9323
Burdekin Community Association
Burdekin Community Association assists with Emergency Accommodation, Tenancy Issues, Bond Loan
Assistance, and a Share Accommodation Register. Help is also available with family budgeting,
creative economical cooking and consumer problems. The Service aims to provide support to those
who are experiencing a crisis or hardship. However clients are encouraged to become independent
and respect their right to do so. There is no cost for the Service.
PO Box 815
AYR QLD 4807
Ph: (07) 47833744
Fax: (07) 47833990
Email: bca@burdekin.qld.gov.au
Web: www.thesupportcentre.org
Community Rent Schemes Association of QLD (CRSAQ)
The Community Rent Schemes Association of QLD provides assistance to low income consumers who are
not able to access private rental and other types of accommodation through income based rent
subsidisation. The Schemes also provides short to medium tem accommodation to public housing
applicants in severe and immediate housing need.
PO Box 1324
MACKAY QLD 4740
Ph: (07) 49576292
Fax: (07) 49576577
Email: crsmky@mcs.net.au
Kyabra Community Association Inc
Kyabra Community Association Inc. is a community-based organisation that is committed to strengthening
individual, family and community life. The Associations' activities are inspired by a vision of local
communities that are safe and fair for everyone and in which all people are free to be themselves, to
fulfill their potentials and to achieve their goals. The Association has a range of resources that are
offered to individuals and families to help bring about positive change. Kyabra works with families
and communities to work towards strengthening family and community life. Core activities and services
include Community Development activities, Disability Services, Youth and Family Supported Accommodation,
Child & Youth Services, Family Relationship Education and Corporate and Community Training. Apart from
these core areas, we are available to work with any community members in our geographical area, to work
towards their goals and hopes for the future.
PO Box 1103
SUNNYBANK HILLS QLD 4109
Phone: (07) 33739499
Fax: (07) 33739444
Email: kyabra@kyabra.org
Web: www.kyabra.org
OzCare
Ozcare is a leading not for profit organization that provides a wide range of community and health
services that are available to all members of the community in need and are delivered compassionately.
Clients are diverse from mothers with new babies, adolescents, through to people in the workplace the
elderly, frail, people with disabilities and rural families. Services include: Community Nursing;
Community Packages; Community Support Services; Drug and Alcohol Services; Ipswich Community Access
Disability Services; Bush Connection.
38 Warry Street
FORTITUDE VALLEY QLD 4006
Ph: (07) 3246 2777
Fax: (07) 3246 2700
Web: www.ozcare.org.au
Queensland Community Housing Coalition (QCHC)
Queensland Community Housing Coalition is a peak community housing organisation working in partnership
with community housing organisations and the QLD Department of Housing. QCHC promotes the development
of community housing as a viable, affordable and secure housing option for people in housing need.
38 Hope Street
SOUTH BRISBANE QLD 4101
Ph: (07) 38449947
Fax: (07) 38443297
Email: admin@qchc.asn.au
Web: www.qchc.asn.au
Shelter Queensland
Shelter Queensland is an independent community organisation committed to the principle of accessible,
affordable, appropriate and secure housing for every person and the elimination of homelessness.
PO Box 393
STONES CORNER QLD 4120
Ph: (07) 33932433
Fax: (07) 33932444
Email: qshlter@qshelter.asn.au
Web: www.qshelter.asn.au
Sunshine Coast Regional Housing Council
The Sunshine Coast Regional Housing Council is an integrated community housing organisation,
which provides low cost, medium to long term housing, and tenant advice and advocacy, to people
in the Sunshine Coast region. Emergency or overnight accommodation is not provided.
PO Box 324
NAMBOUR QLD 4560
Ph: (07) 54512900
Fax: (07) 54512909
Email: admin@scrhc.org
Web: www.scrhc.org
Tenants' Union of Queensland Inc
The Tenants' Union of Queensland is a statewide community organisation that provides services
for residential tenants in Queensland and represents their interests. The Union aims to improve
and protect the rights of all Queensland tenants, including caravan park and boarding house residents.
28 Robertson Street
FORTITUDE VALLEY QLD 4006
Ph: (07) 32571411 (Admin)
Ph: (07) 32571108 (Advice) or 1800177761 (Advice)
Fax: (07) 32571135
Email: mail@tuq.org.au
Web: www.tuq.org.au
Zig Zag Young Women's Resource Centre Inc
Zig Zag Young Womenís Resource Centre Inc. is a resource centre for young women aged 12 to 25 years.
The service was established to resource those working with young women, to improve service responses
to the needs of young women, as well as providing direct support to young women. Zig Zag's current
high priority issues of concern are - homelessness and associated support issues and sexual assault.
Zig Zag provides a safe place where young women can: ask questions; access resources and seek information.
A range of services are provided and these include: medium term housing for single young women and young
women who are pregnant and/or parenting; information and referral; counselling (general and sexual assault)
and support; young womens' groups; community education workshops; training workers and resource production
and library.
575 Old Cleveland Road
CAMP HILLS QLD 4152
Ph: (07) 38431823
Fax: (07) 33985400
Email: info@zigzag.org.au
Web: www.zigzag.org.au
PO Box 1128
NIGHTCLIFF NT 0814
Ph: (08) 89483179
Fax: (08) 89484590
Email: ntshelter@arafura.net.au
Web: www.shelter.net.au/nt
Tangentyere Council
The Tangentyere Council is a voluntary organisation which was formed to address the needs of Aboriginal
people living in town camps on the fringes of Alice Springs in Central Australia. These town camps, which
were established in an ad hoc manner as people drifted into the town from neighbouring settlements and
pastoral properties, lacked basic housing and infrastructure services and suffered from a range of major
social and economic problems. The Council comprises members of various kinship and language groups
in the town camps. It works in partnership with Australian Federal and State governments, as well as
the town campers to improve the living environment of the town camps. Tangentyere Council provides social
support services in housing, infrastructure, employment, training, education and other social services.
It encourages and relies on community involvement in activities designed to create a safer and more
stable living environment for town camp residents.
ALICE SPRINGS NT 0872
Ph: (08) 9525855
Web: www.unesco.org/most/oceania1.htm
35-39 King William Road
UNLEY SA 5061
Ph: (08) 83571755
Fax: (08) 83738000
Email: mwalker@sabaptist.asn.au
Web: www.sabaptist.asn.au
Community Housing Council of South Australia (CHCSA)
The Community Housing Council of South Australia is the peak body for community housing groups - housing
co-operatives and housing associations - in South Australia. The CHCSA assists new and established
community housing groups through education and representation, and promotes the benefits of community housing.
283-285 Payneham Road
ROYSTON PARK SA 5070
Ph: (08) 83621022
Fax: (08) 83621944
Email: info@chcsa.org.au
Web: www.chcsa.org.au
HomelessnessSA
HomelessnessSA is a statewide organisation that has a growing membership, including a wide range of
organisations, services, and individuals who have an interest in homelessness. HomelessnessSA seeks to
be inclusive, and encourages the participation of people who have experienced homelessness. HomelessnessSA
invites everyone with skills, knowledge or an interest in the area of homelessness to join together to work
on the broader issues that are intertwined with homelessness. HomelessnessSA advocates strongly that homelessness
is not simply about shelter; it is about people who live on the margins, and allowing them to join us and share
in all the things that most Australians take for granted. It is about breaking down fear and prejudice, and
having the will to do what is right.
GPO Box 1822
ADELAIDE SA 5001
Ph: (08) 82216488
Fax: (08) 82216292
Email: enquiries@homessnesssa.asn.au
Web: www.homelessnesssa.asn.au
Service to Youth Council Inc
Service to Youth Council Inc is a non-government, independent organisation, established to help people
who are homeless or who might become homeless to find a place to stay.
Currie Street
ADELAIDE SA 5000
Ph: (08) 82127799 Ph: (08) 82118466
Ph: 1800807364
Fax: (08) 82122180
Email: sys@syc.asn.au
Web: www.syc.net.au
Shelter SA
Shelter SA is a non-profit peak housing organisation that is part of a national and international
network of housing organisations that advocates for improved housing outcome for everyone, including:
Long-term Residents in Caravan Parks; Residents in Boarding houses; Tenants of the SA Housing Trust,
Aboriginal Housing Authority and Community Housing; Tenants in the Private Rental Market; Residents
In Retirement Villages and Home Owners. Shelter believes that access to affordable, appropriate and
secure long-term housing is the key to overall social well-being, and is critical to improving the
health and education outcomes for everyone.
Torrens Building
220 Victoria Square
ADELAIDE SA 5000
Ph: (08) 82216488
Fax: (08) 82216292
Email: sheltersa@sheltersa.asn.au
Web: www.sheltersa.asn.au
South Australian Community Housing Authority (SACHA)
The South Australian Community Housing Authority is a statutory authority within the Department for Families
and Communities, and funds and regulates the community housing sector in South Australia. Community housing
organisations provide an important housing option within a multi-provider social housing system that includes
public housing and Aboriginal housing providers. Community housing encourages self help, self management and
volunteer community involvement in the provision and management of housing need.
GPO Box 1669
ADELAIDE SA 5001
Ph: (08) 82070233
Ph: 1800 686366
Ph: (08) 82070175 (Helpline)
Fax: (08) 82070150
Email: sacha@saugov.sa.gov.au
Web: www.sacha.sa.gov.au
Room 27A
94 Oxford Street
DARLINGHURST NSW 2010
Ph (02) 93616834
Ph: 1800 066834
Fax (02) 93616395
Email: archnsw@arch.asn.au
Web: www.arch.asn.au
B. Miles Women's Housing Scheme
B.Miles Women's Housing Scheme provides medium term, supported accommodation for women without dependent children
who have a mental illness. B.Miles Women's Housing Scheme has the capacity to house a maximum of 28 women.
B Miles is funded through the Supported Accommodation and Assistance Program (SAAP) NSW Department of Community
Services. Accommodation is provided for a 12 month period and if required approval can be sought to have this
extended to 18 months as needed. The main goal of the service is to provide tenants with the opportunity to
develop the skills and confidence to live independently in the community.
15 Havelock Avenue
COOGEE NSW 2034
Ph: (02) 96650666
Fax: (02) 96650604
Web: www.bmiles.org.au
Churches Community Housing (CCH)
Churches Community Housing aims to alleviate poverty and homelessness by promoting the participation of
churches in increasing access to secure, affordable and appropriate housing for people on a low income or
requiring support services.
PO Box 2725
NORTH PARRAMATTA NSW 1750
Ph: (02) 98907455
Fax: (02) 98903522
Email: info@churcheshousing.org.au
Web: www.churcheshousing.org.au
Homelessness NSW/ACT
Homelessness NSW.ACT is a broad-based peak body representing and supporting homeless services.
Homelessness NSW.ACT is committed to improving responses to issues associated with homelessness
through advocacy, promotion of equity, and sharing of information.
619 Elizabeth Street
REDFERN NSW 2016
Ph: (02) 93197111
Fax: (02) 93194495
Email: admin@homelessnessnsw.org.au
Web: www.homelessnessnsw.org.au
Homeless Persons Information Centre (HPIC) - City of Sydney Local Government Authority
The City's Homeless Persons Information Centre (HPIC) helps homeless people and agencies working with
homeless people by providing: immediate advice and information; referral to crisis accommodation; referral
to support services. The centre is in constant communication with welfare service providers throughout
Sydney and NSW.
GPO Box 1591
SYDNEY NSW 2001
Ph: 02 9265 9087
Ph: 1800 234 566 (9am - 10pm Monday to Sunday)
Web: www.cityofsydney.nsw.gov.au
Housing Appeals Committee (HAC)
The Housing Appeals Committee is an independent agency who can review decisions of social housing providers.
Appeals can be made to the HAC about certain decisions of the NSW Department of Housing or community
housing organisations providing long term housing. The HAC reviews decisions to see if they are fair,
reasonable and made within the policy of the housing provider. The HAC can recommend changes to the
decision of housing providers. The HAC is informal and accessible to clients of social housing. There
is no charge to clients for our service.
PO Box 1206
BURWOOD NSW 1805
Ph: 1800 629794 (Freecall)
Ph: (02) 97157955
Fax: (02) 97157966
Web: www.hac.nsw.gov.au
'Murrane' Women's Housing Inc.
'Murrane' Women's Housing Inc. is a supported accommodation service for homeless women and their dependent
children. The service provides low cost housing for a period of up to twelve months and a range of support
services including: emotional support; information and education; advocacy and referral to other relevant
services; living skills and household management and assistance in finding long term housing. Referrals are
accepted from any source including self, family, friends and other agencies. Interviews are generally by
appointment and can be made either by calling the office of dropping by. There maybe a waiting list for
housing, accommodation which is offered on a needs basis. If accommodation is not available at the time
of assessment, assistance will be provided to find suitable alternative housing options.
PO Box 118
MUSWELLBROOK NSW 2333
Ph: (02) 65425051
Ph: 0409982852
Email: admin@mwh.ngo.org.au
Web: www.uhrw.hl.com.au
NESB Housing Taskforce
The NESB Housing Taskforce is a forum to discuss and identify multisectoral strategies with a view
to achieving equitable access to affordable, secure and culturally-appropriate housing across private,
public and community housing sectors for non-English-speaking background communities in New South Wales.
Suite 2, Level 4
377-383 Sussex Street
SYDNEY NSW 2000
Ph: (02) 92675733
Fax: (02) 9267 5001
Email: info@shelternsw.org.au
Web: www.shelternsw.infoxchange.net.au
NSW Federation of Housing Associations (NSWFHA)
The NSW Federation of Housing Associations leads the way in supporting community based housing associations to
deliver high quality, professional housing services to tenants, for the community, tenants and applicants.
Suite 301
64-76 Kippax Street
SURRY HILLS NSW 2010
Ph: (02) 92817144
Fax: (02) 92817603
Email: nswfha@communityhousing.org.au
Web: www.communityhousing.org.au/nswfha/
NSW Women's Refuge Resource Centre
The Women's Refuge Resource Centre is the central contact for the New South Wales Women's Refuge
Movement (W.R.M) a network of 55 women's refuges situated across New South Wales providing support
and accommodation for women and children escaping domestic violence. We develop policy and provide
information about women's refuges and domestic violence for the community, government agencies and the media.
Level 1
619 Elizabeth Street
REDFERN NSW 2016
Ph: (02) 9698 9777
Fax: (02) 9698 9771
Email: wrrc@wrrc.org.au
Web: www.wrrc.org.au
Shelter NSW
Shelter NSW is a community-based, state-wide, peak body, which promotes the housing interests of low-income
and disadvantaged people in New South Wales.
Suite 2, Level 4
377-383 Sussex Street
SYDNEY NSW 2000
Ph: (02) 92675733
Fax: (02) 92675001
Email: info@shelternsw.org.au
Web: www.shelternsw.infoxchange.net.au
Southern Youth and Family Services Association Inc
Southern Youth and Family Services Association Incorporated is the umbrella organisation for a range
of youth accommodation services, youth and family support and counselling services, and specific projects.
The principal aims of the Association are two-fold. The first is to provide support and assistance to
young people who are disadvantaged, homeless or at risk of homelessness, and their families, in the
Illawarra, Shoalhaven and the wider community. The second is to act as an advocate for, and facilitator
of, structural change, which achieves improved living situations for young people and their families.
PO Box 23
WOLLONGONG NSW 2520
Ph: (02) 42281946
Fax: (02) 42266364
Email: syfs@syfs.org.au
Stepping Out Housing Program
Stepping Out is a community based organisation run by women for women survivors of child
sexual assault and their children. Stepping Out aims to create a safe, supportive and
respectful environment. We have a feminist philosophy which means that we:
Stepping Out aims to provide a service which can meet the needs of our diverse community, a place where women with different needs and experiences and from different cultural backgrounds can feel comfortable.
PO Box 507
LEICHHARDT NSW 2040
Ph: 02 9550 9398
Fax: 02 9560 6549
Email: info@steppingout.org.au
Web: www.steppingout.org.au
Tenants' Union of NSW
The Tenants' Union of NSW is a specialist Community Legal Centre which functions as a peak body for
the network of tenants' advisory services in NSW. It represents the interests of all tenants in New
South Wales, both public and private, including boarders and lodgers and residential park (caravan) tenants.
68 Bettington Street
MILLERS POINT NSW 2000
Ph: (02) 92473813
Ph: (02) 92516590 (Hotline)
Fax: (02) 92521648
Email: info@shelternsw.org.au
Web: www.shelternsw.infoxchange.net.au
The Gender Centre Inc
The Gender Centre is committed to developing and providing services and activities which enhance
the ability of people with gender issues to make informed choices. The Gender Centre is also
committed to educating the public and providers about the needs of people with gender issues.
The Centre offers a wide range of services to people with gender issues, their partners, families
and friends in NSW. The Centre also acts as an education, support, training and referral/resource
Centre to other Organizations and Service Providers. The following Residential Service is available:
Provides semi-supported share accommodation for up to 11 residents of age 16 and above. Residents
can stay up to twelve months and are supported to move towards independent living. During their
stay they are also encouraged to consider a range of options available to meet their needs. A weekly
fee is charged to cover household expenses. Assessments for residency are by appointment only and can
be arranged by contacting the Residential Program Worker or the Counsellor.
PO Box 266
PETERSHAM NSW 2049
Ph: (02) 95692366
Fax: (02) 95691176
Email: gendercentre@bigpond.com
Web: www.gendercentre.org.au
Youth Accommodation Association (YAA)
YAA is the peak body representing the interests of homeless young people and youth accommodation
services in NSW. We are an association of organisations that provide support to disadvantaged young
people who are homeless or at risk of homelessness. Membership of YAA is open to individuals and
organisations that support YAA's aims and objectives.
Level 1
619 Elizabeth Street
REDFERN NSW 2016
Ph: (02) 96985833
Fax: (02) 93182058
Email: yaa@yaa.com.au
Web: www.yaa.com.au
1st Floor
Claisebrook Lotteries House
33 Moore Street
EAST PERTH WA 6004
Ph: (08) 9221 7933
Fax: (08) 9221 7944
Email: reception@communityhousing.com.au
Web: www.communityhousing.com.au
Federation of Housing Collectives (FOHCOL)
The Federation of Housing Collectives provides support, assistance and advice to member housing co-operatives
in Western Australia, promotes the concept of co-operative housing and tenant participation in housing
management and facilitates co-operation and consensus between member housing co-operatives, relevant
organisations and institutions.
PO Box 165
HAMILTON HILL WA 6163
Ph: (08) 93317347
Email: fohcol@iprimus.com.au
Shelter WA
Shelter WA is an independent community based peak body committed to the principle of accessible,
affordable, appropriate and secure housing for every person. Shelter WA focuses on people who have
low incomes or who are otherwise disadvantaged in the housing market. This includes people who are
homeless or who are at risk of homelessness. Shelter WA's role is to give an informed voice on
housing policy issues based on sound research and close collaboration and consultation with
housing consumers and community based organisations working on housing and related issues.
Shelter WA promotes housing options for people on low incomes, including social housing (public housing
and community housing), affordable housing provided through the private sector, and affordable home ownership.
1st Floor
Claisebrook Lotteries House
33 Moore Street
EAST PERTH WA 6004
Ph: (08) 93256660
Fax: (08) 93258113
Email: shelterwa@shelterwa.org.au
Web: www.shelterwa.org.au
Tenants Advice Service Inc. (WA)
Tenants Advice Service is a specialist community legal centre that provides services to residential tenants
and workers who assist tenants. Tenants can access information, publications, advice and advocacy services.
Ph: (08) 92210088
Ph: 1800621888
Email: tas@taswa.org
Web: www.taswa.org
Women's Council for Domestic and Family Violence Services (WA)
Women's Council for Domestic and Family Violence Services (WA) is a state wide peak organisation committed
to improving the status of women and children in society. The role is to provide a voice on domestic and
family violence issues that facilitates and promotes policy, legislative and programmatic responses relevant
to women and children who have experienced domestic and family violence. The Service operates from a feminist
perspective. It proactively advocates for social justice in order to further empowerment, access, equity and
safety for all women and children.
PO Box 8437
Perth Business Centre
PERTH WA 6849
Ph: (08) 9420 7264
Fax: (08) 9486 8744
Email: wrgofwa@space.net.au
Web: www.space.net.au/~wrgofwa
Narrandjeri House
125-127 Scotchmer Street
NORTH FITZROY VIC 3068
Ph: (03) 94824585
Fax (03) 94823964
Email: ahbv@vicnet.net.au
Web: www.home.vicnet.net.au/~ahbv/
Aids Housing Action Group Inc (AHAG)
Aids Housing Action Group Inc is a community-based organisation that provides housing related
support services for people living with HIV/AIDS (PLWHA) in Victoria. AHAG provides the following
services: Confidential housing advice; Referral to appropriate housing services; Assistance in
obtaining priority public housing; Access to medium term transitional housing; Housing advocacy
and support; Access to housing related financial assistance; Outreach appointments where appropriate.
365 Hoddle Street
COLLINGWOOD VIC 3066
Ph: (03) 94174311
Ph: 1800 674 311 (Freecall)
Fax: (03)94163143
Email: ahag@infoxchange.net.au
Web: www.home.vicnet.net.au
Argyle Street Housing Service (ASHS)
Argyle Street Housing Service is a not for profit community based organisation that provides transitional
housing and housing information referral services to people in housing crisis within the inner-south Cities
of Port Phillip and Stonnington.
122 Chapel Street
ST KILDA VIC 3183
Ph: (03) 95377711
Fax: (03) 95377722
Web: www.ashs.org.au
Community Housing Federation of Victoria (CHFV)
The purpose of the Community Housing Federation of Victoria is to determine, represent and
further the common interests of community housing organisations which provide assistance to
those in need, and to support the growth of a viable, independent and professional community housing sector.
PO Box 2132
FOOTSCRAY VIC 3011
Ph: (03) 96872933
Fax: (03) 93620911
Email: chfv@infoxchange.net.au
Web: www.chfov.org.au
Community Housing Information and Reference Services (CHIRS)
Community Housing Information Reference Services provide readily accessible information
about Victorian community housing support and referral services. CHIRS comprises the following
components: State-wide Accommodation Vacancy Register; Directory of housing and related support
services; Links to other relevant housing sites; Communication Forums; Reference Library.
Ph: (03) 9418 7400
Email: chirsadmin@infoxchange.net.au
Web: http//chirs.infoxchange.net.au
Community Housing Ltd
Community Housing Ltd is an innovative and best practice social housing organisation which assists
access to, develops and manages sustainable housing for people in need. Community Housing Ltd covers
the Eastern Melbourne and Gippsland local government areas.
9 Prospect Street
BOX HILL VIC 3128
Ph: (03) 98560050
Fax: (03) 98560051
Email: info@chl.org.au
Web: www.chl.org.au
Council to Homeless Persons (CHP)
The Council to Homeless Persons represents both individuals and organisations with a stake or
interest in homelessness. The vision and mission of CHP is to work for the elimination of homelessness
and an inclusive society by being the leading policy and advocacy organisation on homeless issues in Victoria.
34 Brunswick Street
FITZROY VIC 3065
Ph: (03) 94198699
Fax: (03) 94197445
Email: admin@chp.org.au
Web: www.chp.org.au
Elizabeth Hoffman House
Elizabeth Hoffman House is a refuge with the primary function of providing emergency
shelter for Aboriginal women and their children in need of care due to domestic violence.
Elizabeth Hoffman House provides a supportive accommodation service that is sympathetic to
the needs of the users of the services. In addition, Elizabeth Hoffman House provides crisis
accommodation to Aboriginal women and children who are homeless or at risk of becoming homeless.
An Outreach Support Service is provided to Aboriginal women in metropolitan Melbourne that assist
Aboriginal women to access support services in the areas of family violence and related issues.
Frontyard Youth Services
Frontyard Youth Services is a collection of services that work together to address the physical,
emotional and social needs of young people aged up to 25 years who spend time in the Melbourne CBD
and who are homeless or at risk. Some of the Services also work with young people across the whole
of Melbourne and Victoria. The Frontyard Services seek to provide young people with choices that
contribute to their health and future well-being and, where possible, return them to their
community of origin.
19 King Street
MELBOURNE VIC 3000
Ph: (03) 96112411
Ph: 800 800 531 (Freecall)
Fax: (03) 96143622
Email: fyreception@mcm.org.au
Web: www.frontyard.org
Good Shepherd Youth & Family Service
Good Shepherd Youth & Family Service works side by side with people who are disadvantaged or oppressed in any way.
Good Shepherd Youth & Family Service provide a range of services from family counselling to supported accommodation
for the homeless; from 'no interest' loans to teenage foster care; and from financial counselling to emergency housing
for victims of domestic violence. Good Shepherd Youth and Family Service believe that everyone, regardless of age,
sex, culture or religion, has the right to adequate income and shelter, opportunities for education and employment,
quality health care and nutrition, and that everyone should be treated with dignity and respect.
117 Johnston Street
COLLINGWOOD VIC 3066
Ph: (03) 94195477
Fax: (03) 94162340
Email: goodshep@infoxchange.net.au
Web: www.goodshepherd.com.au
Hanover For Our Homeless
Hanover's mission is to empower people who are homeless or at imminent risk of homelessness, to enable
them to take greater control over their lives and to stimulate and encourage change in Australian society
to benefit them. This is achieved by delivering services, conducting research and by advocacy.
PO Box 1016
SOUTH MELBOURNE VIC 3205
Ph: (03) 96996388
Fax: (03) 96996790
Web: www.hanover.org.au
Homeless People's Association (HPA)
Homeless People's Association is a community based project which is run by a group of people who have
experienced homelessness themselves. HPA believe that not enough has been done for homeless people so
they have decided to take action! HPA is a voice of strength for the homeless. They believe that not
enough time and effort is given to focusing on the issues of homelessness. So it was decided to make
the government aware of the situation. HPA therefore believes this is an opportunity for the people
in the community to seek secure and affordable housing which meets their needs. HPA believes that
the community is quite capable of participating in the decisions regarding their welfare and these
opportunities should always be made available.
165 Brunswick Street
FITZROY VIC 3065
Ph: 0408 601 131
Email: hpa@hpa.org.au
Web: www.hpa.org.au
Kids Under Cover
Kids Under Cover is a Victorian not-for-profit organisation. Kids Under Cover's focus is raising funds to
build homes for homeless and at risk young people. Many of these young people are victims of either physical
or sexual abuse or are forced to live in cramped and intolerable living conditions. Others are struggling to
live with parents who suffer mental illness and/ or drug addiction. Kids Under Cover provides the opportunity
for these young people to reside in a safe and positive environment. While living in a Kids Under Cover
home, these young people must attend school or participate in a recognised job-training program. This
helps to ensure the young people develop the skills required to successfully move on to adulthood and
independent living.
80 Drummond Street
CARLTON VIC 3053
Ph: (03) 96632931
Fax: (03) 96392570
Email: kuc@kuc.org.au
Web: www.kuc.org.au
Loddon Mallee Housing Services Ltd
Loddon Mallee Housing Services Ltd is the leading homeless person's agency in the Victorian Loddon
Mallee Region. The Agency provides an integrated, continuum of housing services and support programs
to a wide and diverse range of people living in the Loddon Mallee Region and sees itself as a "can do"
organisation. In addition the Agency is a registered training organisation.
PO Box 212
BENDIGO VIC 3552
Ph: (03) 54424288
Fax: (03) 54432758
Web: www.lmhs.com.au
Melbourne Citymission
Melbourne Citymission is a non-denominational organisation that provides assistance to thousands of
Victorians of many faiths and cultures, who are disadvantaged, isolated and vulnerable. Providing a
hand up, not a hand out, supporting people to take charge of their own lives and participate fully
in community life, remains the focus of Melbourne Citymission's work. Service areas include:
Children, Youth, Adult & Family; Disability; Employment, Education & Training; Homelessness;
Aged Care; Palliative Care.
PO Box 13210
Law Courts PO
MELBOURNE VIC 8010
Ph: (03) 86254444
Fax: (03) 86254410
Web: www.melbournecitymission.org.au
MetroWest Housing Services Ltd
MetroWest Housing Services Ltd is a community-based organisation that was formed in 1997 in order to
establish a Transitional Housing Management service in the western metropolitan region of Melbourne.
In fulfilling its role as a Transitional Housing Manager, MetroWest provides two distinct programs - the
Tenancy Administration program, which is responsible for property management, and the Housing Information
and Referral program, responsible for information, referral, advocacy, and the disbursement of the Housing
Establishment Fund.
PO Box 2160
FOOTSCRAY VIC 3011
Ph: (03) 96899459 (Tenancy Admin)
Ph: (03) 9682 2777 (Info and Referral)
Web: www.metrowest.org.au
North East Housing Service Limited (NEHS)
North East Housing Service Limited is a public company limited by guarantee. The company is
focused on community housing management and the provision of transitional housing services to
communities in the northeast region of Melbourne.
353 High Street
PRESTON VIC 3072
Ph: (03) 94704800
Fax: (03) 94704400
Email: zrakovic@infoxchange.net.au
Web: www.nehs.org.au
Northern Homelessness Network (NHN)
The primary roles of the Northern Homelessness Network are to disseminate information within and beyond
homelessness services, and coordinate service development and other related activities. The principal
objective is to achieve the best possible service system to people experiencing homelessness in the region.
The NHN works with other regional and local networks such as the Children's Resource and the Youth Homelessness
Networks. The region has 52 homelessness support services funded through the Supported Accommodation Assistance
Program (SAAP), ranging from crisis accommodation (Women's and Youth Refuges), outreach services and medium to
long-term transitional support. Major issues for the Network include Victorian Homelessness Strategy
planning and implementation, housing, health, and improved coordination with related services.
Ph: (03) 94585788
Email: kdvson@berrystreet.org.au
Rural Housing Network Ltd (RHNL)
Rural Housing Network Ltd is a community based rural organisation providing housing services to people
who are homeless, at risk of losing their housing, or experiencing some other form of housing difficulty
in Hume region. RHNL is a Company Limited by Guarantee, not-for-profit and governed by a Board of Directors.
The services of housing advice, assistance, referral and advocacy are free.
13 Stanley Street
WODONGA VIC 3690
Ph: (02) 60247146
Fax: (02) 60564527
Web: www.rhn.org.au
Sacred Heart Mission
Sacred Heart Mission helps people who find themselves on the fringes of mainstream society. In all programs
offered by Sacred Heart Mission - meals, crisis support, health and personal care, employment training, sport,
recreation, home care, housing, hostel care and support for women working in street prostitution - staff and
volunteers endeavour to create and maintain a sense of community - the opportunity for people to 'belong'. Sacred
Heart Mission aims to bring dignity and respect into the lives of people of all ages who live in poverty, to
assist them to develop independence and to advocate on their behalf.
PO Box 1284
ST KILDA VIC 3182
Ph: (03) 95371166
Fax: (03) 95253268
Email: info@sacredheartmission.org
Web: www.sacredheartmission.org
Salvation Army Social Housing Service (SASHS)
The Salvation Army has created its Social Housing Service to ensure that a co-ordinated, high standard
and broad range of housing services are provided. SASHS has a vision of a society in which all people
are able to access housing which is appropriate, secure and affordable. SASHS exists to meet the housing-related
needs of those people not able to access such housing.
PO Box 18137
Collins Street
EAST MELBOURNE VIC 8003
Ph: (03) 96533288
Fax: (03) 96533295
Email: sashsm@infoxchange.net.au
Web: www.salvationarmy.org.au/sashs/
Tenants Union of Victoria
The Tenants Union of Victoria is a community organisation with a membership base of individual tenants
and members from the housing, community and welfare sectors. The Tenants Union's aims include: to
inform and educate tenants about their rights; to improve the status, rights and conditions of
tenants; to represent and speak for the collective interests of tenants in law and policy making;
to promote alternatives to the present forms of rental housing; to improve the regulation and supply
of housing; to prevent unfair rental market practices and to promote the establishment of local and
regional tenancy advice services.
PO Box 234
FITZROY VIC 3065
Ph: (03) 9416 2577
Fax: (03) 9416 0513
Email: admin@tuv.org.au
Web: www.tuv.org.au
Transitional Housing Society of St Vincent de Paul
Transitional Housing Society of St Vincent de Paul offers a Housing Information and Referral service
and Transitional Housing in the cities of Yarra, Moreland and Hume.
PO Box 2931
FITZROY VIC 3065
Ph: (03) 94114700 (Housing Info & Referral Service)
Ph: (03) 94114744 (Tenancy Admin Service)
Fax: (03) 94114777
Email: thsv@infoxchange.net.au
Web: www.thsv.org.au
WAYSS Limited
WAYSS Limited is a community based organisation which was formed as a result of the amalgamation of
several small incorporated associations. Its membership consists of individuals who live or work in
the outer south eastern region of Melbourne and are committed to the provision of services to those
at risk of homelessness.
294 - 300 Thomas Street
DANDENONG VIC 3175
Ph: (03) 97916111
Web: www.wayssltd.org.au
Wombat Housing and Support Services
Wombat Housing and Support Services provides services to people who are homeless or at risk of becoming homeless
in the West of Melbourne.
191 Melrose Street
NORTH MELBOURNE VIC 3051
Telephone (03) 93208444
Fax: (03) 93208433
Email: wombat@wombat.org.au
Web: www.wombat.org.au
Women's Housing
Women's Housing (formerly Statewide Women's Community Housing Service -SWCHS) assists women all
around Victoria to try and find safe and secure housing focusing particularly on young women.
PO Box 2110
FOOTSCRAY VIC 3011
Ph: (03) 96871644
Fax: (03) 96874277
Email: womenshousing@infoxchange.net.au
Web: www.swchs.org.au
If you would like to update the details of a listing, or if you would like to add a new listing, please email Women With Disabilities Australia (WWDA)
This site was developed by Carolyn Frohmader for Women With Disabilities Australia.