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In addition, ACROD (the National Industry Association for Disability Services), Western Australian Division, distributed the survey to over 360 agencies and organisations through their own email system.
Covering instructions outlined how to access the survey document attached to email. It could be printed, completed and returned by post or completed and returned by email. Information on how to access the survey online was also included. Assurances of confidentiality were given.
Agencies may have received the questionnaire through more than one source. In trying to reach as many agencies as possible it was hoped that any level of saturation would encourage a greater level of response.
A total of 107 completed questionnaires were returned (79 by post, 15 via the Internet, 7 by fax and 6 were emailed). Of these, 35 agencies reported they did not keep records relating to a women's disability or had not had any contact with women with disabilities who had experienced family and domestic violence over the two years preceding the research. The remaining 72 agencies reported they had women in the target group accessing their services in the past two years.
The questionnaire responses provided information on:
Another list comprised agencies (including many on the first list) willing to put the research team in touch with women they believed would agree to a personal interview. The agency made the initial contact with the client and the principal researcher then approached those women who consented to participate.
However, only three of the women came from this source. Some agencies had also included information about the research in their newsletters and community radio also included details in their community bulletins. This meant that most of the women who participated self referred.
It was recognised that the researchers were asking a great deal from the women in the way of time and co-operation. Many of the women were at a stage in their lives when they had every reason to exclude 'others' altogether in order to concentrate on the process of rebuilding their futures. Many women, however, welcomed the opportunity to participate in the hope that their stories would help other women in similar circumstances. The researcher was vigilant in addressing issues of confidentiality and anonymity, continually clarified the aims and purpose of the research and the security of the data. Assurances were given that no identifying information would be used in research.
As a central concern of this research was to give voice to women's experiences of and reactions to domestic violence, qualitative research methods were used to explore the women's subjective accounts of violence in their lives. Specific questions to each informant were phrased informally often over a cup of coffee. The naturalism of unstructured interviewing creates the illusion that the interview is a 'conversation' (Oakley, 1981): one in which an informant can initiate questions and elaborate answers (without prompting) just as much as the interviewer. Interviews covered all topics the research was concerned about, either raised by the woman herself, or introduced by the researcher. The conversational nature of the interviews facilitated both more and careful listening and the ability to return to past issues and events. It also helped the researcher to notice and check any apparent contradictions. Although all interviews covered the same ground, the women were able to introduce and emphasise experiences in the discussion that were important to them.
The Project Reference Committee established a set of "Guidelines for Referral and Support" for interviewing individual women to ensure that they were supported appropriately throughout the research process. This is provided in Appendix 2.
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